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Customer Help > Deliveries & Returns |
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DeliveriesWe offer a range of delivery options based our customer's requirements. Delivery is charged at cost and we can provide customers with costs for different delivery options prior to despatch.
ReturnsWhat if something goes wrong? We like to think this will never happen but on those rare occasions when things do go awry we want to be able to quickly to rectify the problem and put steps in place to make sure that there is no repeat performance! If you do have a problem with any order received please let us know straight away on receipt of the goods. You can call, fax or email us outlining the problem. If you have your delivery note to hand, quoting the number (top right hand corner, starting with 4) in any initial communication is very helpful, as this will allow us to identify your specific shipment much more easily. Once we have these details we will then issue you with a CCR (Customer Care Report) number and it is a great help if this reference can be included in any subsequent communication. Depending on the nature of the problem, we may arrange to have goods collected. If this happens, all you need to do is have the box ready for collection on the agreed day. (Depending on the time you contact us, collections will normally be made on the same or following day) Our carrier should have all the relevant shipping documentation when they collect. We will do our absolute best to resolve the problem in the shortest possible time. |
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